How well does SCMW, INC. meet your requirements?
Customer Satisfaction Survey

Our Quality System is certified to be compliant with the ISO 9001:2000 standard. ANAB Accredited. ABS Quality Evaluations, Inc. Management System Certification

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Overall Quality	Excellent	Above Average	Average	Unsatisfactory	Not Applicable
Workmanship / adherence to specifications
Product function / appearance / durability is as expected

Delivery	Excellent	Above Average	Average	Unsatisfactory	Not Applicable
Products are delivered when requested
Shipments are received free from damage by carriers during transit

Point of Contact - INSIDE	Excellent	Above Average	Average	Unsatisfactory	Not Applicable
Responses to inquiries are received in a timely manner
Contact displays knowledge of applicable issues
Problems are solved quickly and satisfactorily
Information given is accurate and reliable

Point of Contact - OUTSIDE	Excellent	Above Average	Average	Unsatisfactory	Not Applicable
Responses to inquiries are received in a timely manner
Contact displays knowledge of applicable issues
Information given is accurate and reliable

Pricing	Excellent	Above Average	Average	Unsatisfactory	Not Applicable
Prices are comparable to or less than other vendors
Value of service received is worth the money spent

Management Support	Excellent	Above Average	Average	Unsatisfactory	Not Applicable
Commitment to customer satisfaction is displayed by all levels of management

Please suggest improvements that we can make to improve our service to you